Product & Services Manager

About us

Chorus is radically transforming how we make, move and manage the world’s goods. Spun out of X, Alphabet’s Moonshot Factory, we are developing and deploying unique sensors, software and AI orchestration tools to help enterprises instrument, integrate, and operationalize data across complex supply chains. We build end-to-end systems that drive measurable outcomes: lower costs, enable fewer disruptions, and smarter, faster operations. If you want to work on technology that moves from model to action in the real world, this is the place!

The role

We’re hiring a Product & Services Manager to lead the launch, adoption, and expansion of our technology across a large, complex customer network that includes restaurants, distribution centers (DCs), and suppliers. In this role, you’ll own end-to-end deployments and operational performance, working directly with customer teams and partners while collaborating closely with internal Product, Engineering, Hardware, and Implementation teams. You’ll ensure our solutions are not only launched successfully, but become an essential part of day-to-day operations at scale. This is a highly cross-functional, customer-facing role for someone who enjoys turning operational complexity into scalable, repeatable solutions that deliver measurable value.

Location: Pittsburgh, PA or Chicago, IL

Compensation: Base $125,000-$135,000 (depending on relevant experience and work location) + performance bonus + equity

Essential functions

Restaurant Launch & Operations

Lead and execute large-scale store launches, owning KPIs for 100s of restaurant launches in 2026
Ensure smooth deployment and adoption of technology and services at each location
Partner with internal teams to improve and scale launch processes and product features
Define and track ongoing operational KPIs post-launch
Serve as the primary escalation point for operational issues and drive resolution
Build trusted relationships with operators and customer stakeholders
Create and maintain launch and onboarding playbooks

Distribution Center Operations

Design and launch scalable DC workflows to operationalize and support deployment of Chorus technologies
Coordinate with DC partners to integrate required operational data sources (e.g., WMS, picking systems)
Develop SOPs to ensure efficient, accurate execution by DC and internal teams
Define and track ongoing operational KPIs
Drive continuous improvement to increase reliability, efficiency, and scale
Define and manage value-added services such as delivery management and cold-chain monitoring

Supplier Enablement & Partnerships

Lead supplier onboarding and ongoing support as vendors adopt Chorus technologies
Act as the primary point of contact for suppliers and integration partners
Build and maintain strong relationships with strategic suppliers, including direct engagement with key partners
Monitor supplier KPIs, identify issues, and drive resolution
Help suppliers understand and realize the value of increased visibility and data insights
Identify opportunities to expand services and value beyond initial deployments

Must have

8+ years of experience in product operations, program management, supply chain operations, or a customer-facing product role
Proven experience managing complex, cross-functional initiatives with external partners or customers
Strong operational mindset with experience defining and tracking performance metrics
Excellent communication skills and comfort working directly with customers and senior stakeholders
Demonstrated ability to develop processes and solutions at scale
Experience creating playbooks, SOPs, or operational documentation
Startup or high-growth company experience
Experience in supply chain, logistics, retail, QSR, or industrial technology environments
Familiarity with warehouse or distribution center operations
Background in launching products or services across large, distributed networks

Nice to have

Experience working with hardware-enabled products
Understanding of sensor technologies